to Customers, Creators, and all users of our platform, and is part of our
DreamFans is a global company. By using our platform, you agree that your personal information that you
provide directly to us or that we collect through your use of the platform, may be transferred to and stored on
the servers located in the United States or European Union and handled as described in this Policy.
Information You Provide Through Your Account
This is information that you provide to us through text fields, such as your name, payment information and
benefits. The information we collect differs depending on if you make an account, become a customer, or become a
- Email address
State and Country of Residence.
You may also sign up using a Facebook or Twitter account. We will ask permission to access basic information
from your Facebook or Twitter account, such as your name, email, and profile picture. You can choose to stop
sharing that information with us at any time by going to Facebook or Twitter to remove DreamFans access
to that account and your ability to log in.
You also have the option to add more information to your public profile, such as a location, social media links
and an about section, which we store along with any comments or messages you submit on DreamFans
A customer is someone who joins DreamFans membership platform to support a Creator's content. As a
customer you must provide your payment information to our payment processors. At this time, DreamFans does
not receive your full card number. Payment processors provide us with a token that represents your account, your
card's expiration date, card type and the last four digits of your card number. If you are required to provide
your name and email address to the payment processor, then they also provide us with that information.
We collect and process information about the Creators you support, the level at which you support them, what
benefits you receive and how often you support them. As a customer, if you select a benefit tier with a physical
benefit, then you have to provide your shipping information so the Creator can ship you the benefit.
A Creator is someone who creates and provides content for their customers through DreamFans membership
platform. To become a Creator, you must create a page that describes what you are creating and any benefits you
are offering. To receive payouts you have to create an account with one of our payment partners: PayPal, or
Payoneer. We may also require your bank account information to process payouts. You must also provide us with
additional information for tax purposes. Depending on your location you may have to fill out a form with some
combination of your:
- Legal name
Social security number or employer identification number
- Country of citizenship
Foreign tax identification number
- Date of birth
Your nonprofit registration number, if you are a nonprofit business
Additional Information We Collect
Automatically Collected Information
We collect information automatically as you navigate the site or through our third party analytics providers. We
may store usage information such as the type of device you use to access DreamFans, your operating system,
browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user
interactions and your search terms. We also derive your location from your self-disclosed country, your IP
address, and from your payment card.
Forums and Messaging
When you participate in a forum, we collect the comments you make as well as record how many times users visit,
the activity on the site, where users have replied, with whom they've communicated, private messages, IP
address, and from which location the user was last logged in.
From time to time, we may solicit your participation in user surveys. To the extent that you participate, we
will store your responses.
At in-person events, we may request information from you. This is done to better tailor the event experience to
those in attendance. This information may include your name, email address, payment details, mobile phone number
and QR code, social media and other online accounts you maintain, details around the types of works you create,
and survey or feedback responses.
Information Collected by Third Parties
for more information
Social Media Features and Widgets
We use social media features, including the Facebook Like button and widgets, such as the Share button or
similar interactive mini-programs that run on DreamFans If you provide your social media information to
us, we may use it to interact with you on these social networks. These features may collect your IP address and
other personal data including which page you are visiting on our site and may set a cookie to enable the feature
providing it. For more information on the technologies used by these social networks, please refer to their
specific privacy notices listed below:
How We Use Your Information
We process your information to:
verify your identity to comply with federal laws
provide DreamFans services to you
allow you to sign in to your account
allow you to join a Creator's membership program on DreamFans
process a Creator's membership payments
send you emails relevant to your usage, as controlled by your email preferences
- reply to your questions
market DreamFans to you, as controlled by your email preferences
understand how you use the service and create better tools for Creators to serve customers
conduct research and development to improve DreamFans and develop future products
prevent fraud and abuse on DreamFans
ship merchandise to you if a benefit includes it
Information We Share with Creators
By becoming a customer of a Creator, you agree to have the following information shared with that Creator:
your name and email address, and other profile information you've provided
any messages you send Creators through DreamFans
your physical address, city, state, country, and phone number, if you have signed up for a benefit that
all information about your payment, including amount and start date, but not your full payment card
some aggregated and anonymized data about how you use DreamFans that cannot be linked back to you or to
any individual user
Information We Share with Third Parties
We never sell your information to third parties. We will only share data with third parties, other than with
Creators, under the following circumstances:
- with your consent, with service providers used by Creators to deliver benefits, such as to ship packages
to you. You should read these service providers' privacy policies to see how they use and share your
- with our service providers, who are companies that are contractually engaged with us to provide us with
services, such as order fulfillment, email management, analyzing data trends, credit card processing and
fraud detection and prevention. These companies may have access to your data to perform their services,
and are obligated by contract to safeguard any of your data they receive from us to the same extent that DreamFans protects it.
- to protect the security or integrity of DreamFans, and to protect the rights, property, or safety of DreamFans, its employees, users, or others, if we believe that disclosure is reasonably necessary to
comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on DreamFans). If we are going to release your data, we will do our best to provide you with notice in advance
by email, unless we are prohibited by law from doing so.
- in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will
data transferred to a new entity.
Information We Share with the Public
The following information is publicly accessible:
your profile, and your social media links and location if you add that information
- the Creators you support
any posts, likes, or comments you make
your aggregated or anonymized usage data in blog posts, press releases, or in other ways to share
information about DreamFans usage. Aggregated or anonymized data cannot be linked back to any
individual DreamFans user.
monthly payment value and goals that Creators choose to make public
- number of customers
Your Preferences and Rights over Data
Your Preferences and Rights over Data
The Settings link is located by clicking on your avatar or profile at the top right hand of your screen.
Settings lets you see your account preferences. You can see and adjust your settings by viewing your preferences
and, if you wish, by changing your selections.
We do not send marketing emails unless you explicitly consent to receiving them. These marketing emails do not
require a DreamFans account. You may object to the use of your data for direct marketing purposes at any
time, free of charge, when we collect your personal information and in every marketing communication. We will
never provide your information to third parties for marketing purposes without your prior consent.
Accessing or Updating the Information in Your Account
Accessing or Updating the Information in Your Account
Disabling or Deleting Your Account
You can disable your account if you go to your account settings while you are logged into DreamFans. When
you disable your account, we immediately remove your ability to log in. Even if an account is disabled, some
information may be retained by our analytics providers on their own servers. To delete a previously-disabled account, please contact [email protected]
Turning off Email Notifications
You can change your email notifications in your email settings. While this allows you to stop many notification
emails, we will still send some critical service emails.
Compliance with EU Privacy Laws and Privacy Shield
DreamFans is an international company that complies with the General Data Protection Regulation (GDPR). We
act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests,
and for contractual necessity in providing you the Service as described in "How We Use Your Information." We
also process and share personal information based on notification and users' consent, which our users may revoke
at any time. We apply the same principles of privacy protection to all of our users, not just to data subjects
in the EU and UK.
Exercising Your Data Rights
Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) regarding
data that DreamFans controls as a Data Controller as defined under the GDPR, including:
the right of access to their personal data;
the right to correct or rectify any inaccurate personal data;
the right to restrict or oppose the processing of personal data;
the right to erase or delete their personal data;
the right to personal data portability; and
the right to opt-out of the sale of personal information.
You can exercise rights over your data on DreamFans in the following ways:
Prohibition against Discrimination
We do not discriminate against users who exercise their privacy rights.
Our Data Retention Period
We retain your information for ten years after your account is last active, unless you delete, or you request us
to delete, your account.
The security of your personal information is important to us and we follow industry standards to protect it. You
can learn more on our Security Policy page.
DreamFans is not directed at children under the age of 18, and children may not create an account or
otherwise use DreamFans.
We may sometimes make changes to this policy. If we make material changes that adversely affect your rights
under this policy, we will let you know by posting an announcement on the site or sending you an email in
advance of the changes coming into effect. Continuing to use DreamFans safter a change to this policy means
you accept the new policy. If you have any questions, please email [email protected]
Effective immediately for users joining DreamFans on or after February 24, 2020.